Matsch – as an IT and telemanagment company – grew out of the tremendous growth in on-site PBX’s starting in 1984 when it provided turnkey systems for managing SMDR/CDR information. Initially, Matsch worked with NEC America, helping its agents (RBOC’s and PBX Vendors) to implement and support NEC developed software and systems. Later, NEC added Matsch’s telecommunications related application software to its suite of application software product offerings. In the early 90’s Matsch purchased the source rights to NEC’s software. It then enhanced and ported all of its software to new platforms.
In the late 90’s Matsch determined that secondary applications such as call accounting were costing too much and taking too many precious resources (staff time) to justify on-site systems in some situations. The internet enabled Matsch to provide a Software as a Service (SaaS) solution that is more cost-effective with a lower entry cost than the old on-site system or software-only solution.
While Matsch still maintains numerous on-site systems with robust capabilities, many of its new customers prefer the SaaS model. Many of the current SaaS customers are former on-site system customers.
Most recently Matsch has expanded its focus to include VOIP, and SIP systems, wireless management, and customized IT billing software. Now we have easy-to-install SaaS based services that work with most telecommunications and UC platforms.
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