The Freeside billing platform is the premier open-source billing, trouble ticketing and provisioning software for ISPs, VoIP providers and other online businesses. Like Linux or Android, the platform is available under a royalty-free license and supported by a global community of developers from multiple companies. Since 1996, thousands of companies have used the software to bill millions of customers.
The platform includes billing and converged invoicing for internet, VoIP and telco services, including anniversary/pro-rating, usage-based billing, CDR rating, free minutes, caps, toll-free billing, minute pools, 1/6/30/60 second billing, 30/6 and other split billing, as well as real time credit card and electronic check processing.
The CRM module include prospecting, quotations and customer conversions. An extensive trouble ticketing system assists in support operations, and the customer portal allows customer self-care functionality such as signing up, changing plans,
making payments, viewing usage and more.
The software supports retail and wholesale operation, and multiple companies or brands in a multi-tenant capacity.
Freeside Internet Services offers turnkey billing appliances, implementation and training services, and customized billing solutions.
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